For when you need a little help... or just a little more
Our support services for Microsoft Dynamics CRM, extend not only to our own managed platform but can be used for Microsoft CRM online, Microsoft CRM On-Premise and Microsoft Partner Hosted.
Our fixed-cost subscriptions have been designed with all budgets in mind, from the smallest of systems to the enterprise with hundreds of users.
If you need help, advice, and ongoing support then take a look at the subscriptions below. Please note that a need to have remote access to CRM servers will be a requirement for some support features.
The first of our support packages has been designed as an advisory service. When there are those times when you need to ask someone how a function works or how you can do a particular action in CRM. For on premise customers, we also carry out an audit report on how the system is set up and check for latest rollups.
If you're looking for a little more help, or if you need help setting up basic configuration and importing initial datasets, then this package may fit your budget.
We still include our advisory role, and can also help with online configuration and general guidance to help get the best from your CRM investment.
Our Supervisory package extends the services of Guidance. We will put in place a strategy to maintain your CRM Server and Database in on premise. This will include planning all update rollups, performing and reviewing database maintenance along with guidance and best practice on using your CRM system.
The Supervisory package is the perfect package for smaller organisations with between 25 and 40 users of CRM.
Place you CRM in safe hands as we can become you administrator for day to day activity. We will perform and advise on CRM database maintenance and current configurations.
We can set up and remotely maintain the system to keep optimum performance in place.
We will schedule and manage updates and advise on database backups. In addition, we provide the option to have a backup of your CRM database stored in our state-of-the-art secure data centre managed by Rackspace UK (Excludes CRM online)